Frequently Asked Questions

All orders ship same day except custom jewelry orders. All items on the site are in-stock and ready to ship. Same day shipping applies to business days only. If you order between Saturday & Sunday your order will ship on Monday. Please be advised same day shipping does not apply to national holidays in which the post office will be closed on these days.

Custom orders (custom name jewelry, etc.) take up to 15-20 business days before shipping. This is because custom orders are handmade and involve an extensive process of being contoured to the customer’s specific needs and wants.

NOIRE ACCENTS does not allow or honor order cancellations. Once an order is placed, it is immediately processed and not refundable. Please assure you want to order before you place your order.

As the customer, you are required to report a damaged item within 24 hours after delivery according to your order tracking. Picture proof must be provided to our customer service team info@noireaccents.com. 

In the unlikely event that you receive your order damaged- this means broken or tarnished, we are happy to issue you a replacement or store credit expeditiously after the item is returned to our warehouse. Please email customer service and we will issue you a free return label. Your replacement or store credit will be issued once the return label tracking has marked the item as delivered to our warehouse.

As stated on our policy, all custom orders take 15-20 business days before shipping. This is because custom orders are handmade and involve an extensive process of being contoured to the customer’s specific needs and wants.

To change your address please email info@noireaccents.com immediately. We can not promise an address change if you have already received a tracking number. If you have received a tracking number and your tracking has already updated and is in route to you, we cannot change your address.

Please give our customer service team up to 24 hours to respond to any emails. Please note customer service is closed on Sunday’s. Please give any emails sent between Saturday night and Sunday a 48 hour response time. Please allow additional response time on national holidays.

Please contact our customer service team at info@noireaccents.com within 12 hours of placing your custom order with the requested changes. We will try our best to work with you to apply those changes. Unfortunately, no changes can be made to custom orders beyond the 12 hour mark as the item has already been submitted for production. 

When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country. The buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. NOIRE ACCENTS cannot predict which of these fees, if any, will be applied. NOIRE ACCENTS isn’t responsible for any additional charges that may apply after an international purchase is completed on NOIRE ACCENTS.

If your package is subject to customs fees, your package may be held at your local customs office. Contact your local customs office to find out your next steps as you may need to pay additional charges.